Effective Date: 23-Mar-26
Refresh Technology Group Ltd (“we”, “our”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with UK GDPR.
1. Information We Collect
We may collect personal information including:
- Name, email address, phone number
- Company name and job title
- Any information you provide through our website, emails, or forms
2. How We Use Your Information
We use your personal data to:
- Provide our services and support
- Respond to enquiries
- Send administrative or transactional communications
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal data because:
- You have given consent (e.g., via contact forms)
- Processing is necessary to perform our contract with you
- Processing is necessary to comply with legal obligations
4. Sharing Your Information
We do not sell or share your personal data with third parties for marketing purposes.
We may share data with:
- Trusted service providers for the purpose of delivering our services
- Law enforcement or regulatory bodies if required by law
5. Data Retention
We retain personal data only for as long as necessary to provide our services or as required by law.
6. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to processing or request restriction
- Withdraw consent at any time
To exercise any rights, contact: info@refreshtechnologygroup.co.uk
7. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, loss, or damage.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the “Effective Date” updated.
9. Contact Us
If you have questions about this Privacy Policy, contact us at:
Refresh Technology Group Ltd
Email: info@refreshtechnologygroup.co.uk
Address: 133 Stoneleigh Avenue, Enfield, London EN1 4HH
Effective Date: 23-Mar-26
Refresh Technology Group Ltd (“we”, “our”, “us”) uses cookies on our website to improve your experience. This Cookie Policy explains what cookies are, how we use them, and how you can control them.
1. What Are Cookies?
Cookies are small text files stored on your device by your web browser. They help websites function properly, remember your preferences, and provide analytics.
2. Cookies We Use
We use the following types of cookies:
- Essential cookies: Required for basic website functionality. Cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Functional cookies: Remember preferences, such as language or login details.
3. Managing Cookies
You can manage or block cookies using your browser settings. Please note that blocking certain cookies may affect website functionality.
4. Third-Party Cookies
Some cookies may be set by third-party services we use, such as analytics providers. We do not control these cookies, and their use is subject to the third party’s privacy policies.
5. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with the “Effective Date” updated.
6. Contact Us
For questions about our use of cookies, contact:
Refresh Technology Group Ltd
Email: info@refreshtechnologygroup.co.uk
Address: 133 Stoneleigh Avenue, Enfield, London EN1 4HH
Effective Date: 23-Mar-26
Refresh Technology Group Ltd (“we”, “our”, “us”) provides services and operates this website subject to the following Terms & Conditions. By using our website or services, you agree to these terms.
1. Use of Website
- You agree to use the website only for lawful purposes.
- You must not attempt to interfere with the website’s functionality or security.
2. Services
- Services are provided according to separate Service Agreements.
- We reserve the right to modify, suspend, or discontinue services at any time.
3. Payment
- Fees are as agreed in the Service Agreement.
- Payment must be made in full prior to commencement of services unless otherwise agreed.
4. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential loss arising from the use of our website or services.
- Nothing in these Terms excludes liability for death or personal injury caused by our negligence.
5. Intellectual Property
- All content on the website, including text, graphics, and logos, is the property of Refresh Technology Group Ltd or its licensors.
- You may not reproduce or use content without prior written permission.
6. Third-Party Links
- Our website may contain links to third-party websites.
- We are not responsible for the content or policies of external websites.
7. Governing Law
- These Terms & Conditions are governed by the laws of England and Wales.
- Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Changes to Terms
- We may update these Terms & Conditions from time to time.
- Updated versions will be posted on our website with the “Effective Date” updated.
9. Contact Us
For questions about these Terms & Conditions, contact:
Refresh Technology Group Ltd
Email: info@refreshtechnologygroup.co.uk
Address: 133 Stoneleigh Avenue, Enfield, London EN1 4HH
Effective Date: 23-Mar-26
Refresh Technology Group Ltd (“we”, “our”, “us”) is committed to providing a high standard of service. This procedure explains how you can raise a complaint and how we will handle it.
1. How to Make a Complaint
If you are unhappy with our services, please contact us:
- Email: info@refreshtechnologygroup.co.uk
- Phone: 07985151784
- Post: 133 Stoneleigh Avenue, Enfield, London EN1 4HH
Please provide:
- Your name and contact details
- Details of the complaint
- Any relevant documents or evidence
2. Acknowledgement
We will acknowledge receipt of your complaint within 3 working days.
3. Investigation
- Your complaint will be investigated promptly and fairly.
- We may contact you for more information if needed.
4. Resolution
- We aim to provide a full response within 10 working days.
- If the investigation requires more time, we will update you on the expected timeframe.
5. Escalation
- If you are not satisfied with the response, you can escalate the complaint directly to Javid Chapman, Founder & Managing Director, at javidchapman@refreshtechnologygroup.co.uk
- Final decisions will be communicated in writing.
6. Record Keeping
- We will keep a record of all complaints and their resolution for at least 3 years.
7. Contact for External Advice
- If you remain dissatisfied, you may seek advice from an appropriate external body, e.g., a trade association or Citizens Advice.
